FAQ

The ordering process is very simple and straightforward, requiring only four steps:

Select Products: Browse our catalog and add your desired products to the shopping cart.

Fill in Information: Proceed to the checkout page and accurately complete your shipping address and contact details.

Secure Payment: We accept major global credit cards including Visa, Mastercard, American Express, and Discover. All transactions are directly processed through a highly encrypted payment gateway without cumbersome redirects.

Confirm Order: Upon successful payment, you will immediately receive a confirmation email, after which we will process your shipment.

Security Guarantee: We adopt globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information is directly processed through protected financial channels, and our system does not store any of your sensitive card data, ensuring a 100% secure payment process.

Absolutely safe. Protecting your privacy and financial security is our top priority. We have implemented a dual-protection system:

Global Financial-Grade Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the highest global standards for payment data security.

Bank-Level Encryption Technology: Through SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address is real-time encrypted during transmission. Even our backend staff cannot access your private card information, ensuring a worry-free shopping experience.

All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand over the order to the logistics company within 2 working days.

Estimated Delivery Time:

Domestic US Orders: Enjoy expedited logistics with a standard delivery time of 3-5 working days.

International Orders: Usually 7-15 working days, depending on the destination distance and local logistics speed.

Not at all. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Included: The total amount you pay on the checkout page covers product costs, international shipping fees, and any potential import duties and value-added tax (VAT) of the destination country.

No Hidden Fees: Upon package arrival, you don’t need to pay any extra fees to customs or the courier company. We handle all customs clearance and tax payment procedures.

Worry-Free Receipt: Since we have prepaid relevant taxes and fees, your package will go through customs more smoothly, truly achieving "what you see is what you pay."

We provide fully transparent real-time tracking services:

Email Notification: After the order is shipped, the system will automatically send a Tracking Number to your registered email address

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the "Order History" section.

Official Tracking: You can use this tracking number to check the package’s exact location and estimated delivery date on the official websites of shipping companies such as UPS, DHL, and FedEx.